2.1 Service policy under warranty
2.1.1 After product is purchased, provided it is correctly installed and commissioned in accordance with the installation instructions/manuals of the product, if product failure occurred within thirty days from the date of purchase and verified by WOWTIGER’s after-sales service center, WOWTIGER’s after-sales service center will provide replacement services free of charge provided that the product itself as well as shell has no obvious scratches.

In order to better provide you with efficient and convenient services, please read the following terms and conditions carefully:
3.1 After-sales acceptance issues

3.1.1 At time of claiming warranty, the buyer/user shall contact seller and provide

• Invoice for the procurement of the Product;

• Product serial number and initial installation date;

• Provide the log data recorded by the Products to indicate whether to achieve the minimum capacity;

• Seller may require buyer to complete root analysis testing of the product to provide evidence supporting the claim;

  3.1.2 After the claim, final verification of the claim will be made by WOWTIGER. The seller reserves the right to refuse exchange requests where adequate information is not provided.

• For replacement and claiming warranty, the seller can be contacted at Email: support@wowtiger.net.

• In case of Non-availability of any particular product while claiming warranty, WowTiger may, at its discretion, replace the Product with a refurbished product or different product or parts with quivalent/similar functions and performance.

• It is also made clear that replacement of the battery, components or products may not be brand new but with same quality and specifications as compliant/equivalent with the claimed product specifications.

  3.2 exemption clause
  The following situations are not covered by the product warranty and WOWTIGER shall not be responsible for them:

  3.2.1 The main unit of the product has been subjected to abnormal or incorrect use, abnormal conditions, improper or unauthorized disassembly or alteration, damage caused by installation, or risk of inherited damage, such as failure to follow the instructions and guidelines for use, water ingress into the product, ingress of dust, disassembling or repairing the product by itself, dropping the product, etc.
  3.2.2 The power supply is reversed, the voltage is too high, or the main body of the product is damaged by obvious human negligence.
  3.2.3 Product damage due to natural disasters, lightning, floods, seismic accidents, and other force majeure factors.
  3.2.4 Concealment of improper or abnormal use of the product, water ingress of the product, or other situations where there is a risk of malfunction, resulting in failure of repair or malfunction after testing and repair.
  3.2.5 Any product not sold through our authorized channels, model number and manufacturing number marked on the product have been altered, deleted, moved, or are illegible.
  3.2.6 Machines that have been repaired by a center other than our authorized repair center.
  3.2.7 Damage to the product caused by external forces, such as falling, crushing, immersion in water, bending, etc.
  3.2.8 Failures not caused by the product.
  3.2.9 Products that have exceeded the warranty period and have been discontinued, have no related spare parts available for repair or have no repair value.
  3.2.10 Seriously deformed, damaged, or dusty in appearance, with damage to the original form or affecting the internal structure so that no longer worth repairing. 3.2.11 If you apply for an replacement service in an online shopping mall, please make sure to use your purchase account and order to initiate the after-sale application in the purchasing platform shop. If you purchase from an offline agent shop, please contact the shop you purchased from or contact our company’s after-sale phone number/email/public number/ for processing.

  3.2.12 If you fail to provide valid proof of purchase, we have the right to reject your after-sales application. (Including, but not limited to, services such as warranties, replacement, returns, etc.).
  3.2.13 Due to logistics reasons, if you transport the product by yourself to a region other than WOWTIGER’s after-sales area, WOWTIGER has the right not to accept the after-sales claim.

4.1 Courier costs under warranty
During the warranty period, WOWTIGER is to bear the courier cost if the product is within the original warranty period (excluding the extended warranty), while for extended warranty period it is the user who bears the courier costs.
4.2 Out-of-warranty costs
Beyond the warranty period or if the product is within the warranty period but does not meet the warranty conditions, the user shall bear the corresponding after-sales costs. The after-sale cost of the product includes a maintenance fee, packaging fee, and courier fee.
4.3 non-quality costs
Warranty is limited to the quality problems for the main part or accessories of the product. If the main part, accessories, and shell has no quality issues, but replacement of a new shell or accessories is requested by the users, then the corresponding material costs and other necessary costs need to be charged.

5.1 After-sales service cycle
Product testing cycle time is generally 3-5 working days, and the repair cycle time for general faults is generally 1-5 working days, a serious failure repair cycle for more than 10 working days. In case of holidays, the repair cycle may be extended, please consult customer service.