Our dedicated call center serves as our primary point of contact for customers and our installers seeking assistance with their solar home systems. Our highly trained and friendly customer service representatives are available during business hours to address any queries, concerns and issues that our customers may have. The call center can be reached through the following channels:

• Phone:
• Email: support@wowtigersa.co.za
• Website: www. Wowtigersa.co.za

In case customer encounter technical problem with their solar home systems, we have a well-defined technical support procedure to ensure a timely resolution. Here is a step-by-step guide for our technical support process.

• Step 1: Initial trouble-shooting

When customers contact our call center with a technical issue, our customer service representatives will perform basic trouble shooting to identify potential solutions. If the problem can be resolved over the phone, the customer will be guided accordingly.

• Step 2: Remote Assistance

If the issue requires further investigation, our technical support team will provide remote assistance by accessing the solar system’s data and settings (with the customer’s permission). This allows us to diagnose the problem more accurately.

• Step 3: On-site support

If the issue cannot be resolved remotely, our technicians will be dispatched to the customer’s location for on-site support. Our technicians are well-trained and equipped to handle a wide range of technical problems.

• Step 4: Replacement and Repairs

If any components of the home solar system are found to be faulty or defective, we will promptly replace them with genuine parts to ensure optimal system performance. Repairs will be conducted efficiently to minimize downtime.

Regular maintenance is crucial to ensuring the longevity and efficiency of our customer’s home solar system. Our maintenance team will proactively reach out to schedule regular service visits. Alternatively, customers can also request maintenance appointments through our call center or website.

Key features of our maintenance services include:

• Scheduled maintenance: we will schedule periodic maintenance visits to inspect and optimize solar system’s performance.
• System cleaning: our technicians will provide, when needed, cleaning service for solar panels and other components to enhance solar energy production efficiency.
• Performance check: Upon request, we will conduct thorough performance checks to ensure the system is operating at its best capacity.
• Firmware and software updates: we will provide firmware and software updates to keep system updates with the latest advancements
• Maintenance report: after each visit, we will provide customers with detailed maintenance reports and any recommendations for any required improvements.

we take pride in providing top-notch training to our designated/ authorized installer and after-sales service provider, ensuring they are equipped with the knowledge and skills necessary to deliver the best service to our valued customers. Our comprehensive training system is designed to cover every aspect of our cutting-edge solar home systems, from the initial setup and installation to ongoing maintenance and troubleshooting. Through a combination of interactive workshops, hands-on simulation, real world installations, engaging multimedia resources and expert-led sessions, our installers gain a deep understanding of our solar products, safety protocols and the best industry practices.

We stand behind the quality of our products and services. The product warranty policy is as follows, covering manufacturing defects and faulty workmanship:

（1） Inverter: five years warranty.

（2） Lithium battery: five years warranty.

（3） Photovoltaic panels and wires: ten years warranty.

（4） All products: lifetime paid maintenance service after the warranty period.

Note:

• Standard five years’ warranty for all spare parts, with labour to be charged only from the third year.
• Our warranty does not cover damage caused by external factors, improper installation, or unauthorized modifications. For claims under the warranty, please contact our call center to initiate the process.

At Wowtiger, our commitment to providing exceptional after-sales services reflects our dedication to customer’s satisfaction and success of our solar home systems. We believe that a robust call center, efficient technical support procedure and proactive maintenance services are essential components of our commitment to excellence.

For any after-sales service inquires or assistance, please do not hesitate to contact our call center through the provided channels. We are always ready to support our valued customers and ensure they enjoy the full benefit of our home solar systems.